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Updated troubleshooting page

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apriestman 2021-04-13 17:46:26 -04:00
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docs/doxygen-user/troubleshooting.dox
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@ -9,10 +9,11 @@ If you are experiencing an error, we encourage you to post on the forum (https:/
<li>What led to the error. For example: <li>What led to the error. For example:
<ul> <ul>
<li>What type of data source was being processed? <li>What type of data source was being processed?
<li>Which ingest modules were running? <li>Which ingest modules were running? You can generate an \ref ingest_monitoring "ingest snapshot" to view the current ingest state.
<li>Which specialized viewer were you using? <li>Which specialized viewer were you using?
</ul> </ul>
<li>The error being displayed on screen (if applicable) <li>The error being displayed on screen (if applicable)
<li>A \ref troubleshooting_stack "thread dump" or screenshot of the \ref ingest_monitoring "ingest snapshot" if Autopsy seems stuck
<li>If there were any errors in the \ref troubleshooting_logs "logs" <li>If there were any errors in the \ref troubleshooting_logs "logs"
</ul> </ul>
@ -34,6 +35,14 @@ Make the following changes if the application is hard to navigate in High DPI sy
\section troubleshooting_general General Troubleshooting \section troubleshooting_general General Troubleshooting
\subsection troubleshooting_reset_ui Resetting the UI
If the Autopsy window no longer looks like the default \ref uilayout_page (for example, if a viewer has disappeared or there is a strange empty space), you can reset it. To do this, go to Window->Reset Windows. This will cause Autopsy to restart. If you have a case open, it will reopen after the reset.
\image html reset_windows.png
If resetting the windows does not fix the problem, you may need to delete your user folder as described in the next section.
\subsection troubleshooting_user_folder Deleting the Autopsy User Folder \subsection troubleshooting_user_folder Deleting the Autopsy User Folder
If Autopsy starts behaving strangely, stops loading entirely, or menu items go missing, you probably need to delete your user folder. Doing so essenitally gives you a fresh installation. On Windows the user folder is located in "C:\Users\(user name)\AppData\Roaming\autopsy". If Autopsy starts behaving strangely, stops loading entirely, or menu items go missing, you probably need to delete your user folder. Doing so essenitally gives you a fresh installation. On Windows the user folder is located in "C:\Users\(user name)\AppData\Roaming\autopsy".